Call Center Outsourcing Services

Your business can benefit greatly by choosing MTZ Media Solution LLC as your Call Center Outsourcing Services partner

At a time when the customer is spoilt for choice, efficient call center services are a make-or-break factor for all businesses. Smart and successful organizations around the world have realized that call center / contact center outsourcing is a cost-effective option that promotes customer satisfaction and retention.

With more than 7 years of experience as a leading Call Center Outsourcing company, We enables you to delight your customers. Companies in the US, UK, Australia, Canada, India and other countries have utilized our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.

Business call center outsourcing | WE ANSWER ALL YOUR CALLS

Our services

Live operator inbound & outbound phone support

Live chat & text support

Email response & ticket handling

Social media Real-time Response

Polls/ surveys & feedback campaigns

Major CRM & helpdesk cloud toolsets cross platform support

WHERE WE HELP

Web • Email • Phone • Live-Chat • Mobile • Social Media Traditional customer service

TOOLS WE USE

customer relationship management (CRM) • Implementation & optimization • IVR • VoIP

PRICING

Starting at $7 per hour 40 hrs per week required

COVERAGE

On Demand 24/7/365 • No call center limitations • Bilingual English & Spanish

Why Join Us?

  1. Agents who are trained in your brand voice, expression, culture & customer service best practices to create helpful engaging experiences for your customers.
  2. Deliver the right information quickly, timely & efficiently.
  3. We evolve with your customer support requirements, help you shape the strategy to create personalised & meaningful customer interactions.